Refund Policy

Eligible Items

The following items may qualify for a refund:

• Unused physical products in original condition
• Items returned in original packaging with all accessories included
• Products with verified manufacturing defects
• Incorrect items received due to fulfillment error

Refund Timeframe

Refund requests must be submitted within 14 calendar days from the date of delivery. Once the returned item is received and inspected, refunds are processed within 5–10 business days to the original payment method.

Refund Procedure

1. Contact our support team using the details provided below.
2. Provide your order number, purchase date, and reason for return.
3. Receive a Return Authorization (RA) confirmation.
4. Ship the product to the provided return address.
5. Await confirmation and refund processing notification.

Conditions

• Items must show no visible signs of wear or damage.
• Proof of purchase is mandatory.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• MYRATHEN reserves the right to deny refunds that do not meet policy standards.

Non-Refundable Items

• Final sale or clearance items
• Gift cards or digital download products
• Customized or personalized products
• Items returned after the 14-day window

Contact Support

For refund inquiries, please contact our customer support team: